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Terms of Service

Version 2.2

1. Definitions

As used in these Terms of Service:

  • “Company,” “we,” or “us” means Relativity Communities LLC, an Arizona limited liability company, and its members, managers, officers, and authorized representatives.

  • “Platform” means the Relativity Communities website, web application, and all related services, tools, and features accessible through it.

  • “User” or “you” means any individual who creates an account, submits an application, or otherwise accesses the Platform in any capacity.

  • “Patron” means a User who registers for Events, submits room booking inquiries, or accesses public-facing features of the Platform.

  • “Employee” means a User granted staff-level Platform access to operational features including inventory management, event checklists, packing records, and room assignments. This designation covers both W-2 employees and 1099 independent contractors of the Company, as determined by a separate written agreement.

  • “Administrator” means a User with broad Platform management access including user administration, event and inventory control, booking and invoicing management, newsletter tools, and access to operational data.

  • “Superadministrator” means a User with unrestricted access to all Platform systems, including role management, audit logs, and system settings.

  • “Minor” means a person under eighteen (18) years of age.

  • “Guardian” means a parent or legal guardian who holds a Platform account, has accepted these Terms, and assumes responsibility for a Minor attendee accompanying them to an Event.

  • “Services” means all features, tools, and functionality available through the Platform.

  • “Event” means any escape room session, outdoor experience, private booking, or other scheduled activity organized or managed through the Platform.

  • “Partner Applicant” means any person or business entity that submits a Venue Partner application through the Platform.

  • “Venue Partner” means a business or individual who has been approved by the Company and has entered into a separate written Venue Partner Agreement to host Events at their location.

  • “Venue Partner Agreement” means the separate written contract that exclusively governs the terms of an approved venue partnership, which is distinct from and supplements these Terms.

  • “Confidential Information” means non-public business information including operational records, inventory data, customer information, pricing, financial data, and internal communications accessed through the Platform.

2. Acceptance of Terms

By creating an account, submitting a Partner Applicant application, or otherwise using the Platform, you agree to be legally bound by these Terms of Service. If you do not agree, you may not use the Platform. Your electronic acceptance of these Terms constitutes a valid and binding agreement under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001) and applicable Arizona law.

2.1 Age Requirement. You must be at least 18 years of age to create a Platform account or submit a Partner Applicant application. By accepting these Terms, you represent that you meet this requirement. Under Arizona law (A.R.S. § 44-131), contracts entered into by Minors are voidable; accordingly, all Platform accounts must be held by adults of legal age.

2.2 Minor Attendees. Minors may attend Events only when accompanied by a Guardian who holds a valid Platform account and has accepted these Terms. By registering for or attending any Event with a Minor, the Guardian accepts these Terms on the Minor’s behalf, assumes full legal responsibility for the Minor’s conduct and safety, and expressly consents to all provisions of these Terms as they apply to the Minor, including the physical activity, photo and video release, and assumption-of-risk provisions in Sections 7, 8, and 9.

2.3 Version Tracking. Acceptance of these Terms is recorded with a timestamp and version number associated with your account. You may be required to review and re-accept updated Terms upon your next login following a version change. If you do not accept revised Terms, your access to the Platform will be suspended until acceptance is recorded or your account is deactivated.

3. Account Registration and Security

3.1 Accuracy. You must provide accurate, complete, and current information during registration and maintain the accuracy of that information throughout your use of the Platform.

3.2 Credentials. You are solely responsible for maintaining the confidentiality of your login credentials. You must notify an Administrator immediately upon becoming aware of any suspected unauthorized access to your account. You are responsible for all activity that occurs under your account.

3.3 One Account Per Person. Creating multiple accounts to circumvent access restrictions, capacity limits, or disciplinary actions is prohibited and may result in immediate termination of all associated accounts.

3.4 Non-Transferability. Accounts are personal and non-transferable. You may not share, sell, lend, or otherwise provide access to your account to any third party.

3.5 Email Verification. You must verify your email address before accessing the full features of the Platform. The Company may require re-verification if your email address changes.

4. Account Types and Access Levels

4.1 Patron Accounts. Patrons may browse public Events, register for Events and room bookings, manage their registrations, submit support requests, and subscribe to Company communications.

4.2 Employee Accounts. Employee accounts are provisioned by an Administrator and granted to authorized W-2 employees and 1099 independent contractors. Employees may access operational features including event schedules, inventory checklists, packing records, and room assignments. Access is conditional on continued authorized engagement with the Company and is subject to the additional obligations set out in Section 15.

4.3 Administrator Accounts. Administrators have broad Platform access including user management, event and inventory control, booking and invoicing management, newsletter tools, and access to all operational data. Administrators act on behalf of the Company and are bound by heightened confidentiality and security obligations under Section 15.

4.4 Superadministrator Accounts. Superadministrators have unrestricted access to all Platform systems. All obligations applicable to Administrators apply equally to Superadministrators, with heightened responsibility for data integrity, system security, and role assignment.

5. Acceptable Use

You agree not to use the Platform to:

  • Violate any applicable local (including City of Mesa, Arizona municipal ordinances), state, federal, or international law or regulation, including the Arizona Consumer Fraud Act (A.R.S. § 44-1521 et seq.) and the Computer Fraud and Abuse Act (18 U.S.C. § 1030);

  • Submit false, misleading, or fraudulent information in connection with any registration, booking, application, or account;

  • Harass, threaten, intimidate, defame, or harm any other User, Employee, or member of the public;

  • Gain or attempt to gain unauthorized access to any portion of the Platform, another User’s account, or the Company’s systems or data;

  • Use automated tools, bots, scrapers, or scripts to interact with the Platform without prior written authorization from the Company;

  • Interfere with or disrupt the integrity, performance, or security of the Platform or its underlying infrastructure;

  • Reverse engineer, decompile, or attempt to extract source code, algorithms, or proprietary information from the Platform;

  • Circumvent any rate-limiting, access-control, or security measure implemented by the Company;

  • Impersonate the Company, any Employee, Administrator, or other User;

  • Collect or harvest personally identifiable information about other Users without their explicit consent.

Violation of this section may result in immediate account suspension, referral to law enforcement, and civil liability.

6. Event Registration and Bookings

6.1 Capacity. Event registrations are subject to published capacity limits. Group sizes are capped at available spots at the time of registration. The Company does not hold provisional reservations.

6.2 Confirmation. An Event registration is confirmed upon receipt of a confirmation communication from the Company. A room booking is not confirmed until the Company has approved the request and issued a payment invoice. The Company reserves the right to cancel or modify any Event at its discretion.

6.3 One Registration Per Email. Each email address may register for a given Event only once. Duplicate registrations will be rejected.

6.4 Accuracy of Information. You must provide accurate contact and group information at registration. The Company may cancel a registration if the information provided is materially inaccurate.

6.5 Event Changes and Cancellations. The Company may reschedule, modify, or cancel Events at any time. Where reasonably practicable, registered participants will be notified of material changes. The Company is not liable for any costs incurred by participants as a result of Event changes or cancellations beyond the refund rights described in Section 10.

6.6 Conduct at Events. Participants must comply with all on-site rules, safety instructions, staff directions, and any posted venue policies. The Company reserves the right to deny entry to or remove any participant who poses a safety risk, is visibly intoxicated, or disrupts other participants, without refund.

6.7 Minor Attendees at Events. Guardians are responsible for actively supervising their Minor attendees throughout the Event. By registering a group that includes a Minor, the Guardian acknowledges the physical nature of escape room and outdoor activities and assumes full legal responsibility for the Minor’s participation. Certain Events may be designated as adults-only (18+ or 21+) at the Company’s sole discretion; Guardians are responsible for reviewing Event listings and age restrictions before registering.

7. Physical Activity and Assumption of Risk

7.1 Nature of Activities. Relativity Communities Events involve active physical participation in immersive escape room experiences that may also include outdoor components. Activities may involve physical props, directional puzzles, locks and mechanisms with moving parts, navigating unfamiliar or darkened spaces, and in some Events, outdoor settings with exposure to heat, terrain, and weather conditions.

7.2 Outdoor and Heat Risk. Certain Events are held outdoors or in partially outdoor settings in Mesa, Arizona, where summer temperatures regularly exceed 100°F (38°C) and can pose serious health risks including heat exhaustion and heat stroke. By registering for an outdoor Event, you acknowledge that you have reviewed the Event listing, understand the potential environmental conditions, and accept responsibility for assessing your own fitness and health before participating. If you or any member of your group has a medical condition that may be aggravated by heat, physical exertion, or outdoor exposure, you should consult a licensed medical professional before registering. The Company will endeavor to provide reasonable precautions but cannot guarantee specific environmental conditions at outdoor Event locations.

7.3 Voluntary Participation and Assumption of Risk. Participation in all Events is entirely voluntary. By registering for and attending any Event, you, on your own behalf and on behalf of any Minor in your group, voluntarily assume all risks inherent in the activities described in the Event listing, including but not limited to: contact with physical props and puzzle mechanisms; navigating enclosed or low-light spaces; participation in outdoor activities subject to heat, weather, and uneven terrain; and physical exertion appropriate to the activity. Arizona follows a comparative fault system (A.R.S. § 12-2505), and your voluntary assumption of a known risk may be taken into account in any allocation of fault.

7.4 Release of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU, ON YOUR OWN BEHALF AND ON BEHALF OF ANY MINOR ATTENDEE IN YOUR GROUP, HEREBY RELEASE AND HOLD HARMLESS THE COMPANY AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS FROM ANY AND ALL CLAIMS, DEMANDS, LIABILITIES, INJURIES, OR DAMAGES OF ANY KIND ARISING FROM YOUR PARTICIPATION IN ANY EVENT, INCLUDING BUT NOT LIMITED TO INJURY FROM PHYSICAL PROPS OR PUZZLE MECHANISMS, FALLS, HEAT-RELATED ILLNESS, WEATHER-RELATED INCIDENTS, OR OTHER RISKS INHERENT TO THE ACTIVITIES DESCRIBED HEREIN. This release does not apply to injuries or damages caused by the Company’s gross negligence or willful misconduct, which cannot be waived or disclaimed under Arizona law.

7.5 On-Site Waiver. Certain Events may also require you to sign a separate physical assumption-of-risk waiver upon arrival at the venue. Execution of an on-site waiver supplements and does not replace the release in this Section 7. Both apply concurrently to your participation.

7.6 Medical Responsibility. You represent that you and all members of your group are physically capable of participating in the activities described in the Event listing. The Company is not responsible for pre-existing conditions that may be aggravated by participation.

8. Alcohol at Events

8.1 Third-Party Alcohol Service. Some Events may be held at venues that are licensed by the State of Arizona to serve alcohol, or at private locations where alcohol may lawfully be present. Relativity Communities does not hold a liquor license and does not itself serve, sell, furnish, or supply alcohol at any Event. Where alcohol is present, it is provided solely by the licensed venue operator or private host under their own authority and responsibility. The Company assumes no liability for alcohol-related incidents that fall within the responsibility of a venue licensee under Arizona’s dram shop liability statute (A.R.S. § 4-311).

8.2 Age Restrictions for Alcohol Events. Events held at licensed venues where alcohol is being served may be designated as 21+ only at the Company’s sole discretion, regardless of the Company’s general Minor-attendee policy. It is your responsibility to review any age restriction noted in the Event listing before registering. The Company reserves the right to deny entry to any individual who does not meet the age requirement for a specific Event.

8.3 Removal for Intoxication. Any participant who is visibly intoxicated upon arrival or during an Event may be denied entry or removed from the Event without refund, at the discretion of the Company or the venue operator, for the safety and wellbeing of all participants.

9. Photo and Video Release

9.1 Recording at Events. The Company and its authorized representatives may photograph, film, or otherwise record Events and activities, which may include images or footage in which you or members of your group appear.

9.2 Grant of License. By accepting these Terms and attending any Event, you grant the Company a perpetual, royalty-free, worldwide, irrevocable license to use, reproduce, display, distribute, and create derivative works from your name, image, voice, and likeness as captured at Events, for commercial, promotional, editorial, and marketing purposes, including use on the Company’s website, social media platforms, advertising materials, and press releases. This grant is made in accordance with Arizona’s right-of-publicity statute (A.R.S. § 12-761 et seq.).

9.3 Minors’ Likeness. By accepting these Terms and bringing a Minor to any Event, the Guardian expressly consents to the recording and use of the Minor’s name, image, and likeness on the same terms set out in Section 9.2. This consent constitutes valid parental or legal guardian authorization for the purposes of Arizona law.

9.4 Opt-Out. If you do not consent to the use of your likeness or that of a Minor in your group for marketing or promotional purposes, you must notify the Company in writing before the Event. The Company will make reasonable efforts to honor timely opt-out requests for marketing content. However, incidental appearance in footage or photographs of a group or public Event setting may not be avoidable. Opt-out requests do not affect any internal operational, security, or audit recordings.

10. Payment Terms

Payment features may not be active for all services at this time. This section governs all transactions when payment features are enabled.

10.1 Pricing. All prices are displayed in U.S. Dollars and are subject to change at any time without prior notice. Price changes take effect upon posting and do not apply retroactively to confirmed, fully paid registrations or bookings.

10.2 Authorization. By submitting a payment, you authorize the Company to charge the stated amount to your designated payment method. You represent that you are the authorized holder of the payment method provided and that sufficient funds or credit are available.

10.3 Payment Processing. Payments are processed by one or more third-party payment processors. Your payment credentials are transmitted directly to the processor and are not stored on Company servers. Your use of any payment processing service is additionally subject to that processor’s own terms of service and privacy policy.

10.4 Room Booking Invoices. Private room bookings are invoiced separately following Company approval of your booking request. An invoice issued by the Company constitutes a binding payment obligation upon your receipt. Payment is due by the date stated on the invoice. Failure to pay by the due date may result in cancellation of the booking and suspension of Platform access until the balance is resolved.

10.5 Refund Policy.

  • Cancellations made more than 72 hours before a scheduled Event: full refund to the original payment method.

  • Cancellations made within 72 hours of a scheduled Event: credit toward a future booking, valid for 12 months from issuance.

  • No-shows (failure to appear without prior notice): no refund or credit issued.

  • Events cancelled by the Company: full refund to the original payment method.

  • The Company reserves the right to issue refunds outside this policy at its sole discretion in exceptional circumstances.

10.6 Chargebacks. Initiating a payment dispute or chargeback with your financial institution for a transaction that was valid under these Terms may result in account suspension pending resolution. You agree to contact the Company in writing to resolve any billing concern before initiating a dispute with your card issuer or bank.

10.7 Taxes. Prices displayed on the Platform do not include applicable Transaction Privilege Taxes, use taxes, or other governmental charges unless explicitly stated. Where the Company is required by Arizona law or other applicable law to collect such taxes, they will be itemized at checkout or on your invoice. You are responsible for any taxes applicable to your purchase that the Company is not obligated to collect.

10.8 Failed Payments. If a payment fails or is reversed for any reason, the Company reserves the right to cancel the associated booking or registration and suspend Platform access until the outstanding amount is resolved.

11. Communications and Newsletter

11.1 Transactional Communications. The Company will send you communications necessary for the operation of your account, including registration and booking confirmations, ticket and QR code delivery, invoice notices, account security alerts, and email verification messages. These communications are required for the operation of your account and cannot be opted out of while your account is active.

11.2 Marketing and Newsletter. With your consent at registration or at any time thereafter, the Company may send promotional communications including Event announcements, new room releases, partner spotlights, and special offers. All marketing emails will clearly identify the Company as the sender and will include a functional unsubscribe mechanism, in compliance with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.).

11.3 Opt-Out. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any marketing email or by updating your preferences on the Platform. Opting out of marketing communications does not affect required transactional messages.

11.4 No Third-Party Marketing. The Company will not sell, rent, or share your contact information with third parties for their own marketing purposes.

12. Privacy and Data

12.1 Data Collected. The Company collects the following categories of information:

  • Registration data: name, username, email address, date of birth, and password (stored as a one-way cryptographic hash; plaintext passwords are never stored or transmitted).

  • Event and booking data: contact information, group composition, requested dates and times, and any notes or special requests you provide.

  • Technical data: IP address, login timestamps, browser information, session records, and system audit log entries.

  • Communications: messages, support tickets, contact form submissions, and other inquiries you submit through the Platform.

  • Partner application data: business name and entity information, venue details and specifications, uploaded photographs, and contact information submitted through a Partner Applicant application.

  • Payment data (when applicable): transaction identifiers, invoice records, and payment status. Raw payment credentials such as card numbers are not stored by the Company.

12.2 Use of Data. Your data is used to: operate and improve the Platform; process Event registrations, bookings, and payments; deliver tickets and invoices; send communications you have consented to; detect and prevent fraud and unauthorized access; evaluate Partner Applicant applications; and support employment, contractor, audit, and dispute-resolution record-keeping as required or permitted by law.

12.3 Children’s Privacy. Platform accounts are restricted to individuals 18 years of age and older. The Company does not knowingly collect personal information directly from children under 13. Minor attendees participate through a Guardian’s account and do not create their own accounts. If you believe the Company has inadvertently collected personal information from a child under 13 without proper parental consent, please contact us immediately. The Company will take prompt steps to review and, where appropriate, delete such information in accordance with the Children’s Online Privacy Protection Act (COPPA, 15 U.S.C. § 6501 et seq.).

12.4 Data Retention. Account data is retained for as long as your account is active and for a reasonable period thereafter. Following permanent deactivation or deletion, data may be retained in archived form for up to seven (7) years as required or permitted by applicable law, including for tax compliance, employment records, audit trails, and dispute resolution. Partner Applicant application data, including data submitted by applicants who were rejected or removed from the program, may be retained for legitimate business purposes including evaluation of future applications.

12.5 Security Measures. The Company employs commercially reasonable technical and organizational security measures, including memory-hard password hashing, per-request session validation, IP-based rate limiting, and comprehensive audit logging of administrative actions. No method of Internet transmission or data storage is completely secure, and you acknowledge this inherent limitation.

12.6 Data Breach Notification. In the event of a security breach that affects your personal information, the Company will notify affected individuals and, where required by law, the Arizona Attorney General, in accordance with the Arizona Data Breach Notification Act (A.R.S. § 18-551 et seq.). Notification will be made in the most expedient time reasonably possible following discovery and verification of the breach.

12.7 Third-Party Services. The Platform uses third-party service providers, including payment processors and email delivery providers. Information shared with such providers is limited to what is necessary to deliver the applicable service and is governed by each provider’s privacy policy. The Company selects third-party providers using commercially reasonable due diligence.

13. Intellectual Property

13.1 Company IP. The Platform, including its design, source code, branding, content, trademarks, and service marks, is owned by or licensed to the Company and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Company’s intellectual property beyond the limited license to use the Platform as expressly described herein.

13.2 User Content. You retain ownership of content you submit to the Platform, including blog comments and support communications. By submitting content, you grant the Company a non-exclusive, worldwide, royalty-free license to use, store, display, and distribute that content solely as necessary to provide the Services. This license terminates when the content is deleted or your account is permanently deactivated, except where retention is required by applicable law or these Terms.

13.3 Content Standards. You may not submit content that is unlawful, defamatory, harassing, obscene, fraudulent, or that infringes any third-party intellectual property or privacy right. The Company reserves the right to remove any content that violates these standards, with or without prior notice.

13.4 Restrictions. You may not reproduce, copy, distribute, publicly display, or create derivative works from any Company-owned content or materials without prior written authorization from the Company.

14. Partner Application Program

14.1 Nature of the Application. The Venue Partner application available on the Platform is a preliminary expression of interest only. Submitting an application does not create a partnership, joint venture, franchise, agency relationship, employment relationship, or any other contractual or legal obligation between the Partner Applicant and the Company. No rights, entitlements, or binding commitments arise from the submission of an application alone.

14.2 Right to Reject. The Company reserves the right, in its sole and absolute discretion, to decline any Partner Applicant application for any reason not prohibited by applicable federal, Arizona state, or local anti-discrimination law, including the Arizona Civil Rights Act (A.R.S. § 41-1401 et seq.). Reasons may include, without limitation, business fit, capacity constraints, scheduling conflicts, location considerations, or operational priorities. The Company is under no obligation to provide a reason for rejection. Rejection of an application creates no liability of any kind on the part of the Company.

14.3 Approval and Governing Agreement. If the Company elects to approve an application, the resulting Venue Partner relationship will be governed exclusively by a separately negotiated and executed written Venue Partner Agreement. These Terms of Service supplement that Agreement with respect to the Partner’s use of the Platform and its features. In the event of any conflict between these Terms and the Venue Partner Agreement on matters specific to the partnership relationship, the Venue Partner Agreement governs.

14.4 Right to Remove from Program. The Company reserves the right to remove any Venue Partner from the program, terminate the Venue Partner Agreement where applicable, and revoke all associated Platform access at any time for any of the following reasons:

  • Material breach of the Venue Partner Agreement;

  • Violation of these Terms of Service;

  • Conduct that the Company determines, in its reasonable judgment, is harmful to the Company’s community, reputation, operations, safety, or other partners or patrons;

  • Any other lawful reason consistent with the terms of the applicable Venue Partner Agreement.

14.5 Application Data. All information submitted as part of a Partner Applicant application — including business details, venue specifications, photographs, and contact information — is handled in accordance with Section 12 of these Terms. This data may be retained following rejection, withdrawal, or removal from the program for legitimate business purposes, including evaluating future applications, maintaining business records, and complying with applicable law. The Company will not use submitted application data for purposes materially unrelated to the Partner Application Program without your consent.

15. Employee and Contractor Terms

This section applies to Users with Employee, Administrator, or Superadministrator account access. It supplements any separate written employment agreement, contractor agreement, or offer letter you have with the Company. In the event of a conflict on employment- or contractor-specific matters, the separate written agreement governs.

15.1 Authorized Use Only. Staff-level Users may access the Platform solely in connection with their authorized duties as assigned by the Company. Accessing the Platform for personal benefit, on behalf of a competitor, or outside the scope of assigned responsibilities is strictly prohibited and may constitute grounds for immediate termination of access and legal action.

15.2 W-2 and 1099 Classification. Platform access is granted to both W-2 employees and 1099 independent contractors of the Company. Your classification is determined exclusively by your separate written agreement with the Company and by applicable Arizona and federal law — not by these Terms. Access to the Platform does not, by itself, create, alter, or evidence your employment or contractor classification.

15.3 Confidentiality. You acknowledge that access granted through a staff-level account exposes you to Confidential Information. You agree to:

  • Hold all Confidential Information in strict confidence and not disclose it to any unauthorized person or entity, during or after your engagement with the Company;

  • Use Confidential Information only to the extent necessary to perform your specifically authorized duties;

  • Not copy, export, photograph, screenshot, or retain Confidential Information beyond what is operationally required for your assigned responsibilities;

  • Immediately report to an Administrator or Superadministrator any suspected unauthorized access to the Platform, data breach, or misuse of Confidential Information.

This confidentiality obligation survives the termination or expiration of your account and your employment or engagement with the Company, for as long as the information remains non-public.

15.4 Audit Logging. All significant actions performed through Employee, Administrator, and Superadministrator accounts are recorded in a system audit log for operational, security, and compliance purposes. These logs may be reviewed by the Company or its authorized representatives at any time without prior notice and may be used in connection with employment matters, disciplinary proceedings, legal claims, or regulatory inquiries.

15.5 Access Revocation. Staff-level Platform access will be revoked upon the conclusion of your employment or engagement with the Company, regardless of the reason for departure. Former employees and contractors have no right to access the Platform in any staff capacity following the end of their engagement.

15.6 No Employment Relationship from Platform Access Alone. For Users engaged as independent contractors, the provision of Platform access and the use of operational tools does not, standing alone, create an employer-employee relationship. The nature of your engagement is governed by your written contractor agreement and applicable Arizona and federal law.

16. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

The Company does not guarantee the accuracy, completeness, or timeliness of any information on the Platform, including Event listings, availability, or pricing. Any reliance you place on such information is strictly at your own risk.

The Company is not responsible for the acts, omissions, or failures of third-party service providers, including payment processors, email delivery providers, venue operators, or any other third parties involved in the delivery of an Event or Service.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, PERSONAL INJURY TO THE EXTENT COVERED BY SECTION 7, OR BUSINESS INTERRUPTION — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM OR SERVICES, OR YOUR ATTENDANCE AT ANY EVENT, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The Company’s total aggregate liability to you for any claim arising from or relating to these Terms, the Platform, or any Event shall not exceed the greater of: (a) the total amounts paid by you to the Company in the twelve (12) months immediately preceding the claim; or (b) one hundred dollars ($100.00).

Nothing in these Terms limits or excludes liability that cannot be excluded under applicable Arizona law, including liability arising from gross negligence or willful misconduct. Some states or jurisdictions do not permit certain liability exclusions; to the extent such laws apply, some of the limitations above may not apply to you.

18. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its members, managers, employees, contractors, and agents from and against any and all claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Platform or Services; (b) your attendance at any Event, including any Event attended by a Minor in your group; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; (e) your infringement of any third-party right including intellectual property, privacy, or publicity rights; or (f) any content you submit to the Platform.

19. Governing Law and Dispute Resolution

19.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. The Company’s principal place of business is located in Mesa, Arizona (Maricopa County).

19.2 Informal Resolution. Before initiating any formal dispute process, you agree to contact the Company in writing and make a good-faith effort to resolve the dispute informally for a period of at least thirty (30) days from the date of written notice.

19.3 Binding Arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or any Event shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, conducted in Maricopa County, Arizona. The arbitration shall be governed by the Arizona Revised Uniform Arbitration Act (A.R.S. § 12-3001 et seq.). The arbitrator’s award shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.

19.4 Exceptions to Arbitration. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction in Maricopa County, Arizona, without first arbitrating, to prevent irreparable harm pending arbitration. This exception covers matters involving the protection of intellectual property, Confidential Information, or unauthorized access to the Platform or its systems.

19.5 Class Action Waiver. All disputes must be brought solely in your individual capacity. You expressly waive any right to bring or participate in any class action, collective action, or representative proceeding of any kind. The arbitrator may not consolidate more than one person’s claims or preside over any class or representative proceeding.

20. Account Termination

20.1 By You. You may request deactivation of your account by contacting an Administrator or Superadministrator. Following deactivation, your access to the Platform will be suspended. Data retention obligations under Section 12.4 continue to apply following account deactivation or deletion.

20.2 By the Company. The Company reserves the right to suspend or permanently terminate any account, with or without notice, for any violation of these Terms, for suspected fraudulent, harmful, or abusive activity, or for any other lawful operational reason at the Company’s sole discretion. Termination does not affect any rights or obligations that accrued prior to the termination date.

20.3 Effect of Termination. Upon termination, your license to use the Platform immediately ceases. You remain bound by all provisions of these Terms that by their nature should survive termination.

20.4 Survival. The following Sections survive any termination of your account or these Terms: Section 9 (Photo and Video Release), Section 12 (Privacy and Data), Section 13 (Intellectual Property), Section 14.5 (Application Data), Section 15.3 (Confidentiality), Section 15.4 (Audit Logging), Section 16 (Disclaimers), Section 17 (Limitation of Liability), Section 18 (Indemnification), Section 19 (Governing Law and Dispute Resolution), and this Section 20.

21. Changes to These Terms

The Company reserves the right to modify these Terms at any time. Material changes will result in a new version being published on this page. You will be required to review and accept updated Terms upon your next login following a version change. If you do not accept the revised Terms, your access to the Platform will be suspended until acceptance is recorded or your account is deactivated. Continued use of the Platform following acceptance constitutes your binding agreement to the revised Terms.

22. Contact

For general questions or concerns regarding these Terms, please use the contact form available on this site or reach out to Company management directly. For formal legal notices, written correspondence should be directed to the Company at its principal place of business in Mesa, Arizona. Contact details are available through the Platform’s contact page.